Frequently Asked Questions
Everything you need to know about your PatBO experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination but generally range from 7-14 business days. Expedited shipping options are available at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' and certain intimate apparel are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. Our designs are often true to size, but we recommend checking the specific measurements for our hand-beaded and structured pieces to ensure the perfect fit.
Do you offer international shipping?
Yes, PatBO ships to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my hand-beaded garments?
Due to the intricate nature of our hand-beaded embroidery, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store your pieces in a garment bag to preserve the delicate craftsmanship.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders, so changes or cancellations are only possible within one hour of placement. Please contact our customer service team immediately for assistance.